Soffront was founded in October 1992. We launched first commercial software for Contact Management, Customer Ticketing, Asset and Defect Tracking Software, all in a single system, in February 1993 at a conference in San Jose, California. At the conference, we showcased our CRM software to track ALL customer communications, products sold and serviced, customer complaints and remedies, product defects and enhancements, and customer feedback.
Today, Soffront is the only company to provide complete CRM and Marketing Software and Services. Marketing Services include both self-service and fully managed service, providing complete implementation services for our enterprise CRM customers. We maintain a team of highly qualified implementation engineers providing complete integration services to legacy systems. We also deploy enterprise CRM on the private cloud of enterprise customers.
Our CRM and marketing platform is used by thousands of small to mid-sized businesses as well as departments of many Fortune 500 companies and government organizations such as Siemens,SAIC, Masshousing, Tangoe, General Electric, The American Red Cross, and the Minnesota Secretary of State.
At Soffront, we are always evolving. “We have an exciting roadmap ahead that includes deeper
automation between marketing, sales, and support, better engagement for customers, predictive
analysis and scoring for marketing, support of multiple channels for marketing and service, and a better mobile experience” says Manu Das, President and CEO, Soffront.