Top Customer Service Outsourcing Companies (2026)

Smith.ai offers superior call answering and intake services for businesses of all sizes. AI Receptionist is our AI + human call answering solution. On these plans, our AI seamlessly handles call answering, lead qualification, intake, and more, with our live agents available as needed. AI Receptionist plans start at $0/month. Our Virtual Receptionist plans include North America-based receptionists who handle inbound calls; provide bilingual answering; screen and intake new clients; schedule appointments; and make outbound calls to leads who complete your online forms, ensuring instant follow-up with new potential clients. Plans start at $300/month. With integrations including Clio, MyCase, PracticePanther, Lawmatics, and Calendly, plus thousands more through Zapier and Make, conversations are synced with your systems in real-time. Our offerings include: • 24/7 handling of calls and chats • Bilingual services (English & Spanish) • Options to handle all calls, after-hours, weekends, or overflow • Free spam blocking • Lead qualification and intake form completion • Outbound calls and outreach campaigns • Thousands of CRM and software integrations • Call recording and searchable transcripts • Client dashboard with conversation history • Call intelligence and performance analytics • Text and email follow-up messages • Conflict checks (for law firms) • Partner portal: Agencies can access clients' conversation data for improved campaign performance (optional) We offer a risk-free, 30-day money-back guarantee on all paid plans. Plans are monthly, with no cancellation fees. Small or large, we work with businesses of all types across all industries. Let us explore with you how we can align with your growth goals and budget. Schedule a free consultation at https://smith.ai/booking.

OBI Services is a premier outsourcing company based in the Philippines, established in 2017. We specialize in providing top-tier services across various domains including Team VA, data entry, telemarketing, SAAS support, customer support, chat support, and sales and marketing. Our mission is to help businesses achieve their goals efficiently and effectively through reliable and high-quality outsourcing solutions. With a dedicated team of professionals, we offer tailored services to meet the unique needs of each client. Our expertise in data entry spans across platforms like Shopify, B&Q, eCommerce platforms, product listing data entry, data research, and all other data entry services. We ensure accuracy and efficiency in all tasks, streamlining operations and saving valuable time for our clients. At OBI Services, we are committed to quality, integrity, and excellence. Partner with us to experience the benefits of seamless outsourcing and take your business to new heights. Discover why we are a trusted partner for businesses worldwide.

AdvancedMD, based in South Jordan, Utah, is a healthcare technology company that employs more than 500 people. The company offers cloud medical office software to ambulatory medical practices. The company supports independent physicians and their staff with a comprehensive suite of solutions including practice management, electronic health records, telemedicine, patient relationship management, business analytics reporting, and physician-performance benchmarking.

Helpware is an AI-enabled business process management (BPM) partner that empowers growing companies and established enterprises to achieve the greater agility, reliability, and resilience they need to thrive in modern market realities. Operating across 19 strategic locations globally, we design and run scalable CX systems where AI and humans work side by side to increase efficiency, reduce costs, and drive consistently high performance. We bring over a decade of CX operations experience, supporting our partners end-to-end from strategy and consulting through implementation, delivery, and continuous improvement. 400+ companies, including global leaders like Microsoft, Pfizer, Healthcomp, Google, StubHub International, rely on us for high-impact results across healthcare, fintech, ecommerce, SaaS, gaming, logistics, and beyond. Our partners consistently achieve 95–98% QA scores within 90 days of go-live and up to 60% savings in operational costs. Why Our Partners Choose Us • 10+ years delivering CX across 15+ industries • 400+ clients, 600+ projects, with partnerships lasting 5 years on average • 19 locations across 11 countries, enabling global, 24/7 delivery • 90% CSAT / 86% ESAT — measurable satisfaction on both sides • Support in 45+ languages • 30+ industry awards, including IAOP Global Outsourcing 100, Inc. 5000, and Stevie Awards • Fully compliant with SOC 2 Type II, GDPR, HIPAA, and PCI DSS standards Key Differentiators • AI-enabled BPM model combining automation, analytics, and human-in-the-loop execution • Custom-built, dedicated teams fully aligned with client workflows and KPIs • Seamless integrations with CRMs, APIs, and internal systems • Global delivery model enabling scalability and 24/7 operations • Proven, structured onboarding process • Proactive, consulting-led approach

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010. We provide omnichannel inbound customer and technical support, tailored to diverse business needs — whether that’s low-volume 24/7 coverage or consistent 9–5 support across all seven days. With flexible hybrid scheduling options and data-compliant solutions, SupportYourApp delivers a smart alternative to traditional providers. Our AI-powered agentic solutions help automate routine tasks, handle common customer requests, and support agents in managing interactions more efficiently. We have experience providing customer care outsourcing services to 300+ clients in more than 30 countries across SaaS, healthcare, fintech, eCommerce, retail, and other industries. Why Companies Outsource Their Customer Support to Us • Over 16 years of experience • Over 1300 professionals on a team • Over 120 operational languages • PCI/DSS Certified Level L1 and Level L2 Service Provider • ISO/IEC 27001 certification • GDPR-, CCPA-, and HIPAA-compliance • Refined processes of onboarding, learning, and human development • Customer-focused consultants with exceptional language skills We Offer a Wide Range of Services • Customer support (Front desk, Tier 1) • Technical support services (Tier 1-3) • IT support services • Social media customer services • CX services • AI-powered support teams • System setup and Integration • Helpdesk integration & migration • Reception desk services • Back-office services (data entry, content moderation & enrichment) • KYC & ID verification • Data annotation Our AI Solutions SupportYourApp's Support Intelligence Hub combines agentic AI and human expertise in one stack: SupportBrain assists agents, SupportResponse resolves routine chat and email tickets independently, SupportVoice handles calls in multiple languages, and SupportCRM unifies data and compliance across channels. We support. You grow. AI scales it all.

Customers in today’s on-demand economy expect quick answers and personalized service. At Ruby@, we provide small businesses with the services, products, and analytics they need to manage customer interactions and deliver exceptional experiences. Trusted by more than 13,000 business owners, our US-based, live virtual receptionists and chat specialists create meaningful human connections supported by proprietary technology—building trust, fostering loyalty, and helping win new business 24/7, 365-days a year. Ruby has helped companies grow since 2003 and has gained national recognition as a Fortune Magazine Best Small Company to Work For in the U.S., Inc. Best Workplaces, repeat Great Places to Work rankings and a Silver Stevie for Customer Service Training Team of the Year. To learn more, visit ruby.com or experience Ruby's for yourself by calling 844-311-7829.

Callbox is a global B2B lead generation and appointment setting company helping mid-market and enterprise businesses generate qualified sales opportunities, reach decision-makers, and expand into new markets. Founded in 2004, Callbox provides B2B lead generation, appointment setting, outsourced SDR, account-based marketing (ABM), lead qualification, market expansion, event marketing, and AEO services. Our sales development programs combine multichannel outreach, human sales development, data intelligence, and AI-supported processes to identify target accounts, engage key decision-makers, qualify prospects, and create sales conversations for revenue teams. Callbox helps companies address common sales and marketing challenges, including: • Generating qualified B2B leads • Booking meetings with decision-makers • Building and scaling outsourced SDR teams • Reaching hard-to-contact prospects • Qualifying inbound and outbound opportunities • Launching campaigns in new markets • Executing account-based marketing programs • Supporting event and conference lead generation • Expanding sales development across international markets Callbox serves clients across North America, Latin America, Europe, and Asia-Pacific, with programs supporting more than 60 countries and 15+ languages. Since 2004, Callbox has served 15,000+ companies and delivered 20,000+ lead generation programs, helping businesses across technology, SaaS, IT, cybersecurity, telecommunications, professional services, healthcare, logistics, manufacturing, and other B2B industries build sales pipeline. Our approach is built around each client's ideal customer profile, target accounts, buyer personas, market, sales goals, and growth objectives, rather than a one-size-fits-all campaign. Contact Callbox Ready to generate more qualified opportunities and build a stronger sales pipeline? Talk with the Callbox team today. Toll-Free: +1 888.810.7464General Inquiries: info@callboxinc.comSales Assistance: sales@callboxinc.com

Nearshore BPO Services Built for Performance, Security, and Scale VLBPO is a nearshore BPO and contact center outsourcing company helping businesses reduce operational costs, improve customer experiences, and scale efficiently. With operations across Jamaica, the Dominican Republic, Colombia, and the Philippines, we provide fully managed outsourcing solutions for healthcare, insurance, eCommerce, financial services, and technology companies. Our services include customer support, technical support, sales, appointment scheduling, back-office operations, and specialized administrative services, delivered by dedicated teams with strong cultural and time zone alignment. What Should Businesses Look for When Outsourcing Healthcare, Insurance, or eCommerce Customer Support? Businesses should choose a BPO provider that offers industry-specific experience, secure data handling, skilled agents, flexible staffing, and measurable performance. VLBPO supports healthcare organizations with patient scheduling, medical billing support, insurance verification, and patient communications; insurance companies with policyholder support, claims intake, and administrative processing; and eCommerce brands with 24/7 customer service, order management, returns, and omnichannel support. Enterprise-Ready Infrastructure & Compliance VLBPO combines experienced professionals, secure infrastructure, and enterprise-grade operational controls to support reliable outsourcing operations. Our security and compliance framework addresses: * PCI DSS payment security standards * SOC 2 Type II security controls * HIPAA healthcare data protection requirements * ISO 27001 information security standards * GDPR data protection requirements More Than Outsourcing. A True Extension of Your Business. VLBPO goes beyond traditional staffing by building and managing dedicated, performance-driven teams supported by structured onboarding, continuous training, quality assurance, workforce management, and KPI monitering.

Wing Assistant is a virtual assistant and business-process outsourcing provider founded in 2018 and headquartered in Berkeley, California. They place dedicated assistants and support teams with clients to take over administrative, customer service, sales support, and back-office work. The team works mostly in English and Spanish across all time zones, including U.S. and Australian coverage, and takes on engagements starting at $699, typically billing under $9/hour. Impact at a Glance • 95%+ call-answer rate against a 90% target, reported by a manufacturer for after-hours and weekend customer service. • 30% fewer scheduling errors and 40% higher patient-satisfaction scores, reported by a family-medicine practice using Wing for admin support. • Five active multi-channel outbound campaigns launched in HubSpot, reported by a B2B procurement-solutions client. • Reported growth in social views, followers, and engagement for a health supplements brand's managed social. Core Services • Back Office Outsourcing: Virtual assistant support, data entry & processing, and medical billing • Call Center Services: Virtual receptionist, answering services, and inbound appointment scheduling • Customer Service Outsourcing: Chat, email, and phone support • Sales Outsourcing: B2B lead generation & appointment setting Best For • Medical practices, doctors, and healthcare organizations. • Small and mid-market teams offloading recurring administrative, scheduling, and data work. • After-hours or weekend customer service and inbound coverage across U.S. time zones. • Quality-conscious buyers seeking dedicated support. Not For • One-off project work rather than an ongoing, dedicated assistant engagement. • Companies seeking headhunting services

We provide specialist & tested US-based live chat, email, and voice support agents who will serve as an integrated extension to your own internal team. Dedicated Customer Support as a Service

Prialto is the world’s leading subscription-based managed executive virtual assistant service provider. Headquartered in Portland, Oregon, we deliver professional executive assistant services for a flat monthly fee, connecting businesses throughout the world with the most talented remote executive assistants in the industry. We're focused on serving executives by handling calendar and schedule management, expense management, travel management, sales support, and more. Our U.S.-based Engagement Managers continually optimize your service, while talented, educated employees in our Philippines, Guatemala, and Kenya offices provide your day-to-day support. Our managed service ensures consistently strong and proactive support to power success without the need for you to worry about hiring, training, and managing your admin roles. Plus each assistant has trained backups who know your processes so you're never left without support. Prialto exists to positively amplify people, from every executive who uses our service to every employee who delivers it. Come see why we're different.

Headquartered in Gilbert, Arizona - We are a USA Based international BPO with centers in the US, Philippines, Mexico, and Costa Rica - for both nearshore and offsore coverage. We specialize in companies that are looking for small teams to augment their staff in the US, Canada, UK, Australia, and Europe for their first outsourcing project. We work with startups, SMB's, and medium businesses that are looking to outsource for the first time and need a "white glove" experience. As a telecom integrator, we are especially skilled at creating a complete seamless customer experience via complex IT, PBX, and Virtual networks in order for your company to have a global presence of large companies, but small and flexible as a startup. At Unity Communications - we help all of our clients exceed their mission goals by allowing their core staff to focus on what makes them special and leaders in their industries.

LTVplus is a global outsourcing company that empowers businesses with exceptional customer service to rid the world of bad customer experiences and increase the lifetime value of brands. Our dedicated teams of live chat agents, customer service agents, shopping cart abandonment experts, and payment recovery specialists are expertly trained and managed to ensure unparalleled support for your business without any hidden fees, commissions, or revenue sharing.

Since eVoice was founded in 2000, we have been dedicated to helping small businesses manage calls more efficiently, maintain a professional image, and empower our customers with the freedom to work from anywhere. In short, eVoice is a better way to connect. Cited by Inc. Magazine as one of the “Best Voicemail Management Services,” eVoice gives entrepreneurs and small businesses the flexibility they need to manage their communications on the go. Free trial 4000 mins $79.99/mo Monthly subscription Small Business Plans: 4000 mins for $79.99/mo 2000 mins for $49.99/mo 1000 mins for $29.99/mo Professional plan: 300 mins for $12.99/mo

HelpSquad is a managed customer service and virtual assistant company serving healthcare practices, e-commerce, SaaS, legal, real estate, and more. Ranked a Top Customer Service Outsourcing Company for 2025 by The CX Lead and a Top BPO Company, Top Email Support Services Company, and Top Call Center in the United States by Clutch for 2026, HelpSquad is US-managed from Doylestown, PA, with 24/7 support across voice, live chat, email, SMS, and social media starting from $8 per hour, with no upfront costs or implementation fees. Our healthcare division specializes in virtual medical assistants and HIPAA-compliant back-office support for primary care, dental, mental health, surgical, in-home care, and hospital groups. Every healthcare engagement includes a signed Business Associate Agreement and a HIPAA-compliant virtual desktop. We handle scheduling, prior authorization, insurance verification, patient communication, and medical billing so practices can focus on patient care. Beyond healthcare, we support businesses across industries. From dedicated customer service agents to virtual receptionists and back-office teams, we recruit, train, and manage the people so you can focus on the business. Typical engagements start at 20 hours per week and scale without renegotiation. Our proprietary AI-assisted tools cut response times by more than 50 percent without removing humans from the loop, so your customers always reach a real person who knows your brand.

We believe proper support drives real business outcomes. So, for each client, we assemble a unique system of processes, support experts, and AI technology to reach their targets, be it cost per ticket, resolution speed, or CSAT.Since launching in 2021, Everhelp has become a fast-growing business ranking №13 on Clutch's Top 100 Fastest-Growing Companies list, supporting businesses of all sizes and from different industry backgrounds, across SaaS, eCommerce, logistics, fintech, and hospitality. Our teams, launched in 28 days, are fully equipped to deliver 24/7 coverage in 30+ languages, across email, live chat, phone, social media, and CMS platforms. Everhelp's trained agents work alongside AI-powered automation, which resolves up to 85% of routine requests on its own, while following our commitment to security, certified by our PCI DSS, ISO 27001, and GDPR compliance.Across our client base, we hold a 96% service quality score, 83%+ average CSAT, and 76% first contact resolution — all measured against the targets we set together.This approach and commitment have earned us global recognition and 9 awards, among which:- Outsource Partner of the Year (Overall Winner, Excellence in Customer Service Awards by Business Intelligence Group, 2026)- Customer Service Outsourcing Provider of the Year (Gold, Stevie Awards for Sales & Customer Service, 2026)- Achievement in Customer Experience (Gold, Stevie Awards for Sales & Customer Service, 2026)

Outsourcing for companies that care about quality, performance, and people. Don't ever let bad customer experience prevent you from keeping a customer or making a sale. Our specialty is designing high-quality, high retention, operationally smart custom teams for innovative brands, from early-stage startups to publicly traded industry leaders. No matter your support volume, we can design a program to meet your needs. Whether you need a dedicated team to meet rapidly scaling demand or seasonal help to tackle a one-time spike, we've got you covered.

Answering Legal provides law firms with a professional, highly trained answering service for any sized law firm. We are more than just another answering service because we treat every one of your calls as a potential client. After all, we have to, being that we see ourselves as an addition to your law firm. Our services benefit thousands of legal professionals each day because lawyers tend to receive a very high volume of both client and non-client related calls. We provide each legal professional a unique opportunity to modify how we handle your calls, whether it is a current client, potential new client or a non-client related call.

1840 & Company is a global outsourcing and staffing provider that helps businesses scale operations, increase capacity, and reduce costs through dedicated global staffing and business process outsourcing (BPO) solutions. Headquartered in Overland Park, Kansas, we help organizations build high-performing teams and outsourced operations across 150+ countries. Our primary focus is dedicated global staffing, providing full-time professionals who work exclusively for one client and integrate directly into their business. We also specialize in customer support and call center outsourcing, as well as scalable back-office solutions including data entry, data processing, data labeling, and AI training services. Leveraging our AI-powered global talent network, we deliver quickly, helping companies scale faster, improve efficiency, and reduce labor costs by up to 70%. Schedule a free, no-obligation strategy call to explore how 1840 & Company can help you grow faster with global talent and outsourcing solutions. Learn more at www.1840andco.com.

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. TDCX caters to industries such as digital advertising, social media, e-commerce, FinTech, gaming, HealthTech, media, technology, and travel and hospitality. Our smart, scalable approach — driven by innovation and operational precision — positions TDCX as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S. Visit www.tdcx.com for more info.

MyOutDesk is an outsourcing company that provides highly-skilled virtual staff to support businesses in various industries. The company was founded in 2008 by Daniel Ramsey and has served over 8500 clients globally. MyOutDesk provides high-caliber remote professionals for tasks in administration, sales, customer service and more, helping businesses grow efficiently.

Enshored powers the growth of ​​ambitious high growth companies by delivering and managing teams of elite outsourcers. Our 2000+ strong team supports the rapid scaling of our clients, and significantly improves their service quality and responsiveness for their customers. Enshored is deeply involved in the AI revolution that is enabling unprecedented change in the way customers are supported. We are AI trainers, co-pilots and consultants. We help our clients find the optimal technology and people solutions for their customer service and back office needs. We specialize in delivering solutions in diverse areas including Customer Experience, Back Office, Sales & Marketing, and Content Moderation for clients from a range of industries, including TravelTech, HealthTech, FinTech, E-Commerce and SaaS. We have been named one of the fastest-growing US companies by Inc. 5000 for six consecutive years.

Simply Contact is a customer support operations partner for companies in complex, regulated, and high-expectation industries. Founded in 2013, we operate 850+ agents across Poland, Romania, Bulgaria, Slovakia, the Czech Republic, Moldova, and Ukraine. European delivery ensures highly educated talent, a western business mindset, and cost structures that reflect the region's competitive advantage. We design and run tailored support operations: from workflow architecture and escalation logic to AI embedded where it measurably improves outcomes. Each engagement is built around a client's specific product, customer journeys, and risk profile. Among our clients are Wizz Air, Bolt, Metro, Deloitte, Ditto Music, and Yves Rocher. We operate across travel and aviation, fintech, e-commerce, SaaS, mobility, and healthcare — verticals where a support failure has direct consequences for revenue, compliance, and brand trust. If your support function is growing in complexity and requires a partner with the operational depth to match, let’s talk!

Axendi is a tech-driven CX and BPO provider specializing in AI-powered contact center services, customer service outsourcing, and CX consulting. We design and deliver end-to-end customer experience solutions—from strategy and process design to implementation, operations, and continuous optimization—for leading brands in e-commerce, finance, insurance, healthcare, telecommunications, and more. With ~1,700 agents operating in 15 languages and a robust in-house AI toolset, we help companies scale efficiently, improve service quality, and unlock measurable business value.

LEX Reception keeps law human. We provide 24/7 legal receptionist services for law firms and solo attorneys, answering every call with the kind of understanding that only real people can offer. Our service helps our clients intake faster, rank higher, win more, and lawyer better. Behind every call to a law firm is a client who wants to feel heard, and a lawyer who needs to focus on the work that matters most. With LEX, clients get reassurance and lawyers get more time back. Good people are at the heart of good business. All of our receptionists are trained in legal intake, available 24/7, and we can support clients in English and Spanish. Most importantly, they’re always human. But technology can be useful too. We build tools that help lawyers move faster. Appointment scheduling, call transcription, live chat, and our mobile app help attorneys to support more clients with ease. Plus, LEX integrates seamlessly with the tools lawyers already use every day. When you integrate your workflow with LEX, our receptionists answer your calls with empathy and carry out customized legal intake, with every detail available in your case management system instantly. We also believe that doing a little good can make a big difference. That’s why we plant one tree for every customer every month. For lawyers. For clients. For people.

Intelligent Office provides customized business solutions, reception services and prestigious offices and conference space to hundreds of local, national and international businesses. Our staff can schedule meetings, route calls off-site and/or to mobile phones, receive faxes or provide general information about your company.

Specialty Answering Service (SAS) provides 24/7/365 answering and virtual receptionist services for businesses that can't afford to miss an important call. For more than 40 years, businesses have trusted SAS to capture leads, answer FAQs, schedule appointments, handle after-hours calls, dispatch emergencies, and route messages using customized call scripts and workflows. Our U.S.-based team of 300+ operators supports businesses across industries including home services, healthcare, legal, property management, professional services, and more. Clients also have access to online and mobile tools for messages, recordings, reporting, scripts, and account management. Whether you need overflow coverage, after-hours support, or complete 24/7 answering, SAS can build a solution around how your business already operates. Visit our website, or call 888-532-4794, to view pricing, schedule a demo, or start a free 14-day / 200-minute trial.

Peak Support provides exceptionally high-performing, closely managed outsourced teams and AI-powered solutions to customer-centric organizations. We offer a wide range of services including customer support, technical support, back-office operations, trust & safety, and CX technology solutions. Our global delivery model enables us to provide flexible support. We hire the best talent in the industry and are relentlessly dedicated to helping our clients succeed. Through a combination of exceptional people, operational excellence, and innovative technology, we help organizations improve customer satisfaction, increase efficiency, and scale with confidence.

Hugo is the largest specialty provider of customer care, data, and community support solutions for digital native brands. We build and manage high-performance teams that deliver a more nuanced approach to customer support, data annotation, and marketplace operations. A trusted partner to disruptive startups and iconic brands such as TikTok, Meta, Google, Faire, Outschool, and more. We bring an exceptional standard to your operations with a quality fixation, a multilingual, 365/24/7 delivery model, and the world's most intelligent workforce. Our HQ is in Chicago, IL, with an active workforce of 4,500+ globally distributed teammates. Wherever you need coverage, we have the right team to help you win. general contact: sales@hugotech.co

Answering Service Care (ASC) is a 24/7 live answering service for 3500+ businesses nationwide, serving all industries, including law firms, doctor's offices, insurance agencies, financial advising firms, and many more. ASC has over 45+ years of experience and almost 200 employees in over 3 offices located in NJ, NC, and FL. As a third-generation family business, ASC was built with a strong business culture centered around people, with many relationships lasting more than 20 years. Answering Service Care provides trained customer service professionals who can greet callers, perform lead intakes, schedule appointments, transfer calls, or relay messages directly. The customer service personnel who answer your calls are industry-trained professionals who know how to handle customer queries, so your clients can expect reliable and accurate messages at all times. We get it, so you don't have to! • We get it. • Never miss another call. • Live chat for your website, 24/7. • Give a great first impression to your customers. • Save money on full-time receptionists. • Integrate with 5000+ applications. • Web and Mobile App. • Appointment Scheduling. • Spam Blocker. • Call Recording. • Bilingual Operators. • Payment IVR. • HIPAA and PCI Compliant. • Powered by the Smiling Faces That Care. Learn more at https://answeringservicecare.com

Hugo is the largest specialty provider of customer care, data, and community support solutions for digital native brands. We build and manage high-performance teams that deliver a more nuanced approach to customer support, data annotation, and marketplace operations. A trusted partner to disruptive startups and iconic brands such as TikTok, Meta, Google, Faire, Outschool, and more. We bring an exceptional standard to your operations with a quality fixation, a multilingual, 365/24/7 delivery model, and the world's most intelligent workforce. Our HQ is in Chicago, IL, with an active workforce of 4,500+ globally distributed teammates. Wherever you need coverage, we have the right team to help you win. general contact: sales@hugotech.co

We help companies build custom teams in the Philippines, India, and Latin America to supercharge their growth. Our combined experiences building and leading elite military teams allow us to create a new type of outsourcing experience, one with accountability, trust, transparency, and attention to detail at the forefront. Key Points of Difference in the Connext Model: 1. Client has absolute control over quality 2. Pricing is completely transparent 3. Stability of workforce and management team (Stability = Quality) 4. Skill Diversity –we can fill any position clients would like, custom to your needs 5. Built for small, high growth applications that need flexible and adaptive support 6. High attentiveness, quality of support, and attention relative to larger BPOs

WOW24-7® redefines customer support and CX outsourcing through its Experience Center model, combining human expertise, enterprise-grade Automation & AI, Best-in-Class CX tech stack, and continuous improvement methodologies to deliver guaranteed efficiency gains, perpetual cost saving, and CX operational excellence. Trusted by 100+ clients across 20+ countries, WOW24-7 provides 24/7 customer support and CX operations in 20+ languages through rightshored global teams. WOW24-7 Experience Centers combine 100% quality assurance coverage, Voice of Customer (VoC) programs, interaction analytics, and operational transparency to continuously improve customer journeys and overall CX outcomes. Experience Center Services: • Customer Service Outsourcing • Technical Support Outsourcing (L0–L3) • Agentic AI Managed Services • HITL CX AI Managed Services • IT Help Desk Support Outsourcing • Contact Center Outsourcing • Back Office Outsourcing We support mid-market companies across DTC, SaaS, E-commerce, E-Mobility, Retail, Apparel & Fashion, Education, Travel, Hospitality, Hardware, HealthTech/Monitoring, IoT, and Technology sectors. Backed by Six Sigma-certified leadership, shared operational visibility, and enterprise-grade security practices aligned with ISO 9001, ISO 27001, ISO 27701, GDPR, and PCI DSS requirements, WOW24-7 helps organizations scale customer support and CX operations without compromising quality, security, or customer experience.

Fusion CX is one of the fastest-growing providers of Business Process Management & global customer experience management solutions. We offer omnichannel consumer engagements in 40+ global and regional languages to more than 250 clients worldwide. With a global workforce that includes 14,000+ professionals across 14 countries worldwide and from diversified educational & ethnic backgrounds, we have been augmenting, strengthening, and accelerating client success continually through customer service excellence. Our operations are powered by cutting-edge AI & ML-enabled digital solutions to maximize efficiency, performance, and overall workspace experience. This has empowered us to infuse our customizable services with technological innovation to ensure meaningful customer engagements and superior CX deliveries. At Fusion CX, We strive to create human connections with each of our interactions, allowing us to keep customer concerns in focus and attend to their needs with mutual understanding and empowering a culture of collaboration. Our ideas & efforts are concentrated on creating a future of excellence in customer satisfaction & business growth. This way, we are ushering in the next era of services that improve & exceed the expectations of clients & customers alike. At Fusion CX, we aim to pioneer change in the shared services industry & pave the way for Growth-Oriented Business Associations and Customer-Focused Technological Innovations.

Premier Global Call Center Outsourcing Company Intelemark provides comprehensive outsourced call center services. For 22 years, we have focused on delivering exceptional client experiences, specializing in a range of services, including inbound and outbound call handling, telemarketing, technical support, customer care and a full suite of call center services. Our dedicated team employs cutting-edge technology and industry best practices to ensure seamless communication and support. By prioritizing customer satisfaction and operational efficiency, Intelemark stands out as a trusted partner for businesses seeking to enhance their customer interaction and service delivery capabilities. Overview of services, including but not limited to: Back Office Outsourcing Chat/email supportWarranty servicesSurveysSocial media managementData entry Inbound Services Customer serviceOrder taking and processingReservations/booking (for events)Technical supportToll-free customer service support Outbound Services Appointment settingLead generationMarket research and surveysSeminar registrationTelemarketing sales

Remote CoWorker is a blue-chip BPO that hasn’t forgotten its boutique roots. We’ve been serving clients since 2007 in multiple industries. You can rest assured that our experience can become your next best asset when choosing our team for your next task! We’ll help you find the best 24/7 virtual professionals who can take your project to the next level. When you work with our virtual professionals, you receive services from individuals with the knowledge and skill set necessary for your job. Some companies work hard. Others try to work smart. Remote CoWorker simplifies the equation by working for you. Remote CoWorker VA's specialities: • Virtual Assistants • Customer Support and Admin Outsourcing • Technical Support representatives • Sales & Billing optimization • Bookkeeping • Cold Calling & Appointment Setting • Marketing & Consulting • Live Chat & CRM Management The tasks itemized above are just scratching the surface of what you could accomplish with your Remote CoWorker assistant. Using their extensive knowledge and experience, they can transform themselves from a low priced assistant, to a prodigious asset to your company. We have built an incredible team who’s sole intent is helping you achieve your business goals at extraordinary low rates.

It's that simple - if you don't answer, you won't win the work! Our world is 24/7, and your clients contact you. Expand your reach with AnswerForce's professional virtual receptionists. • Answer calls in seconds 24 hours a day • Capture and qualify new leads • Schedule appointments and follow-ups directly • Answer live chat on your website and Facebook Messenger • Integrate with your current processes and CRM. Benefits of 24/7 answering • Increase your sales potential, stop missing opportunities • Maximize your time by focusing on the most important leads • Improve your customer satisfaction All AnswerForce plans come with call minutes and live chats included, along with a scheduling app, CRM integrations, and more. Join the thousands of businesses using AnswerForce to grow.

Horatio is a premier, tech-enabled outsourcing partner helping ambitious companies scale customer experience and complex business operations without compromising quality, security, or their brand. Our dedicated teams combine exceptional human talent, technology, data, and hands-on operational leadership to support customer service, back-office operations, trust and safety, compliance and fraud, quality assurance, technical support, patient support, revenue cycle management, and other specialized workflows. Built for high-growth and enterprise organizations across healthcare, financial services, retail and e-commerce, SaaS, and other fast-moving industries, Horatio operates as a true extension of each client’s team. We develop tailored solutions around each organization’s systems, culture, and performance goals—helping them improve efficiency, deliver better customer and patient outcomes, and create the operational capacity needed to grow. Horatio’s current service portfolio already extends beyond traditional customer support into areas such as back-office support, trust and safety, compliance and fraud, quality assurance, technical support, and consulting, so this description represents the company much more accurately than the existing Clutch profile.

AnswerFirst provides top-rated, 24/7 live answering services for businesses of all sizes and industries. Since 1998, we’ve helped thousands of organizations handle high call volumes, reduce stress on internal teams, and deliver responsive, human support around the clock. Our reputation for great service starts with our people. We’re proud to have earned multiple “Great Place to Work” awards, and our positive culture means our receptionists stay longer, perform better, and represent your brand with the professionalism your customers expect. Why businesses choose AnswerFirst: • True 24/7 answering (same rate for nights, weekends, & holidays) • 100% U.S.-based receptionists (no bots, no overseas outsourcing) • Pay-as-you-go pricing (no confusing plans or commitments) • Dedicated White Glove specialist (1-on-1 support for your first 45+ days) • 90% of calls answered on the first ring • Client web portal for simple, real-time account management

ContactPoint 360 is a global CX partner helping enterprises design and scale intelligent customer experiences. With 12 delivery hubs, support in 31+ languages, and expertise across 15+ industries, we deliver seamless 24/7/365 CX across all time zones. We combine AI-operated workflows, omnichannel engagement, and a global team of 4,000+ experts to run high-performance CX operations. From support to sales and back-office, our solutions improve speed, accuracy, and customer satisfaction, while reducing cost. We build CX that pays dividends, driving measurable growth and loyalty. With 14+ years of experience, we consistently deliver strong outcomes, including 91% FCR, 98% CSAT, and 95% NPS. Backed by 100% compliance and proprietary platforms, ContactPoint360 enables brands to scale smarter and perform better.

Global Response was founded in 1974 by Herman Shooster, who learned about customer care long before he started Global Response. We offer a full range of contact center services, including high-touch customer care, inbound sales, order processing, chat, email, SMS text and social media support. Global Response is a true contact center, going beyond traditional call center services to interact with your customers via any channel they choose.

At FlairsTech, we believe technology should adapt to you, not the other way around.A journey that began with a simple idea: combine cutting-edge intelligence with human-centered talent. Then, we set out to redefine what it means to be a managed services provider. We designed our services to fit seamlessly into any ecosystem, scaling with your needs instead of asking you to adapt. Over the years, hearing clients say they’d never experienced a partnership this effortless was proof that our vision was becoming reality.

Since 2008, Select VoiceCom has delivered cost-effective, performance-driven contact center solutions for businesses in the USA, UK, CA, AU, and beyond. We offer 1,500 certified, premise-based, secure workstations in the Philippines. Our college-educated agents excel in IB, OB, B2B, and B2C programs, delivering quality results across various industries and business sizes. Contact us to learn more, and we will happily provide a custom-designed proposal for your consideration at no charge or obligation. Services We OfferWe support your business at every stage with services like:· Inbound· Outbound· Back-Office Support· AI Solutions Industry ExperienceOur team has experience working with clients in:· Healthcare· Retail and E-Commerce· Marketing· Telecommunications· IT· Legal· Energy and Utilities· Media and Communications· Insurance· Education· Financial Services· Real Estate· Hospitality· Automotive· Publishing & Catalog· Consumer Goods & Manufacturing

Uassist.ME is a leading nearshore outsourcing partner specializing in bilingual virtual assistance and business process outsourcing (BPO) solutions for small to medium-sized businesses. Headquartered in Miami, FL, with operations in San Salvador, El Salvador, we offer scalable, cost-effective services tailored to help U.S. and global clients thrive. Our mission goes beyond outsourcing — we foster true partnerships. We align our success with yours, delivering measurable impact through custom solutions, unparalleled onboarding, and a collaborative, data-driven approach. Our experienced, English-Spanish bilingual associates excel in customer service, sales, back-office support, digital marketing, bookkeeping, tech support, and more. With over 15 years of experience and more than 300 clients served, Uassist.ME is proud to be recognized for our commitment to transparency, team well-being, and continuous improvement. Our low attrition rate, cultural affinity with North America, and strategic location enable seamless communication and real-time collaboration. Whether you're looking to optimize operational efficiency, expand without heavy overhead, or elevate your customer experience — Uassist.ME is your flexible, dependable, and results-oriented partner.

Boldr believes talent is equally distributed, but opportunity is not. It is changing that paradigm, building global teams through ethical talent outsourcing. As the first and largest global B Corp Certified BPO and the first B Corp Certified BPO in the Philippines, Boldr is committed to social and environmental responsibility. Established in 2017, Boldr serves 100+ client partners via 1,500 team members in 5 countries with 7 city locations in 10+ languages. Expand your team with Boldr: a purpose-driven, people-focused BPO company built to help teams, clients + communities grow & connect. www.boldrimpact.com

Our approach Quantanite is different from other BPO providers. We listen properly, share ideas, and work in partnership with you. Quantanite brings together human skills, resources, and technology. We enable clients to improve the key elements of their business being; talent, scalability, efficiencies, and the best in customer experience. With delivery centers in Bangladesh and South Africa as well as dedicated account management locations throughout Europe and the United States, Quantanite works tirelessly for every client. This includes support on the day to day requirements as well as building a long-term relationship that gets to the crux of the key challenges which each business faces. Our commitment to understanding our customer’s culture and business requirements are crucial to delivering these services and play a key role in developing flexible, high performing colleagues who are as indebted to your business as your own key hires.

Try us risk-free: Get your first month FREE with any agreement. If we don’t wow you, cancel with no further charges. That’s how confident we are in our ability to elevate your customer experience. At SureCall, we make you look great by taking care of your client-facing responses with unmatched excellence. While you focus on what you do best, we ensure your customers feel heard, valued, and delighted—every single time. With award-winning service, cutting-edge technology, and a people-first culture, we’re not just a contact center; we’re the extension of your brand that your customers will love. From Omni-channel support to AI-driven insights, we seamlessly handle the critical interactions that build loyalty and boost your reputation. Whether you’re scaling your SME or running a global corporation, we deliver the peace of mind you need to focus on growing your business. At SureCall, we don’t just take calls—we elevate your customer experience, one conversation at a time. When your customers trust you, they stay—and that’s our expertise.

You deserve nothing but the best when it comes to hiring virtual assistants. That's why we've carefully handpicked top-level professionals from the Philippines, ensuring that only the most accomplished individuals join our elite team. Imagine having access to a talented pool of virtual assistants who provide unparalleled support for your business. Whether you need assistance on a part-time or full-time basis, our vetted professionals are here to cater to your every need. From managing your calendar and handling administrative tasks to executing strategic plans and providing exceptional customer service, our virtual assistants bring professionalism and experience to every task they undertake. But what sets Virtual Coworker apart is our dedication to long-term partnerships. We aren't interested in short-term fixes; instead, we focus on finding the perfect match between businesses and virtual assistants for sustained success. By fostering strong relationships built on trust, communication, and professionalism, we ensure that your business flourishes.

IntelligentBee is a European outsourcing partner specialized in Customer Support, Technical Support, IT Service Desk, and Trust & Safety. We partner with fast-growing SaaS, Fintech, and E-commerce brands that require reliable, high-quality support without the overhead of building large internal teams. What sets us apart • Pay-Per-Interaction (PPI) Model: We eliminate the cost of idle capacity. You pay only for real demand, ensuring your operational costs scale predictably alongside your business growth. • Technical DNA: We excel in technical complexity. Our teams handle L1–L1.5 support, including API/integration triage, bug reproduction, and log collection to provide engineering-ready escalations. • Human-First, AI-Enhanced: We use AI to empower agents with better consistency and trend detection, while humans remain accountable for judgment and complex problem-solving. • Seamless Integration: We function as an organic extension of your organization, integrating directly into your existing support stack (Zendesk, Salesforce, Slack) and following your specific playbooks. Core service offerings • Customer Support (L1): Multichannel CX (Email, Chat, Voice, In-App), user onboarding, billing assistance, and retention-focused interactions. • Technical Support (L1–L1.5): Documentation-based troubleshooting, environment checks, and incident status communication. • IT Service Desk: Internal employee support, including user access management, SaaS tool assistance, and device onboarding/offboarding. • Trust & Safety / KYC: Identity and document verification, manual reviews, and fraud/spam moderation to maintain platform integrity. • Community Management: Rules enforcement, sentiment tracking, and engagement support across Discord, forums, and social surfaces. Global reach While English is our standard, we provide multilingual support in Spanish, Italian, French, and German.

Acquire Intelligence (formerly Acquire BPO) is a business transformation company and a leading global provider of business process outsourcing (BPO) and AI consulting services. Their transformation approach is built around the Automate, Eliminate, Reallocate framework, which blends process improvement, automation, and global outsourcing. The company specialises in back-office support, customer service (CX), finance and accounting, technical support, and software development. It also offers AI strategy consulting, AI tools integration, robotic process automation (RPA), and intelligent customer experience (CX) solutions. Founded in 2005 by two entrepreneurs looking for better offshore service options, Acquire was built to meet high standards for quality, flexibility, and performance. Today, our team continues to focus on delivering smart, tailored solutions that solve real operational challenges for companies around the world.