About Company

Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us.

Location On Map

548 Market Street, San Francisco, CA, USA

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Details
  • Company Name

    Helpware

  • Website
  • Location

    San Francisco, CA

  • Year Founded

    2015

  • Rate

    $1 – $25 / hr

  • Employees

    200 – 499

Contact Agency

    • Roy Pellicano
      October 23, 2019 at 11:26 pm
      Project Title

      Administrative and Internal Support for Strategy Consultancy

      Project Cost

      $30,000 to $100,000

      Project Summary

      Helpware provided branding and design work for a business strategy consulting firm. Their team was an extension of the internal team, bolstering day-to-day operations.

      “They are responsive and attentive. They understand how to make this work.”

      The re-branding and administrative support have provided the internal team with the ability to expand. Helpware is knowledgable in multiple fields, from design to customer support. Their team is attentive and hard-working.


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    • Casey Benko
      October 24, 2019 at 11:24 pm
      Project Title

      Staff Augmentation for Computer Software Company

      Project Cost

      $10,000 to $30,000

      Project Summary

      Helpware augmented the staff of a computer software company. Their team was responsible for account management assistance and daily operations.

      “They have been very helpful in addressing any of our concerns.”

      The engagement improved the speed and efficiency of internal processes. Helpware manages projects effectively by thoroughly addressing arising issues and coming up with multiple possible solutions. Their team goes above and beyond to make the client’s life easier.


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    • Julia Fujiwara
      October 28, 2019 at 11:23 pm
      Project Title

      Customer Service Team for Lifestyle Brand

      Project Cost

      $30,000 to $100,000

      Project Summary

      Helpware provided customer support services for a lifestyle brand. This included responding to inquiries regarding order status, conducting refunds and exchanges, answering incoming calls, and more.

      “Each team member is thoughtful with their time and attentive to our requests.”

      Overall customer service from the brand has increased, with resolution times down to under an hour. Helpware establishes an effective workflow through clear and open communication. The team operates independently and provides high-quality support.


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    • Director, NitroLabs Ltd
      February 5, 2020 at 11:16 pm
      Project Title

      Customer Support & Back-Office Work for Software Company

      Project Cost

      $10,000 to $30,000

      Project Summary

      Helpware provides call center services (e.g., live chat, email) to manage a software company's customer support line. They also handle customer billing and subscription-related tasks.

      “Their impressive track record of organization stands out.”

      Since engaging Helpware, customer satisfaction scores have continued to increase month-on-month. The team meets on a biweekly basis to discuss any potential issues, and they maintain a constant connection through Slack.


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    • SVP of Sales, Marketing Company
      February 20, 2020 at 10:52 pm
      Project Title

      Staff Augmentation for Marketing Agency

      Project Cost

      Less than $2,000

      Project Summary

      Helpware buttressed the marketing efforts of an e-commerce-focused marketing agency. They helped the client craft personalized messaging for prospective clients. The team also spearheaded email campaigns.

      Helpware’s efforts led to the acquiring of several customers for the client. Their work has saved the client many hours of intensive tasks, enabling them to focus on more important business operations. Their professionalism, communication, and ability to drive results were remarkable.


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    • Elizabeth Pearson
      December 2, 2020 at 5:28 am
      Project Title

      CVKey (app)

      Project Cost

      $100,000 to $500,000

      Project Summary

      CVKey Project is on a mission to help communities reopen responsibly during the COVID-19 pandemic without compromising privacy. The nonprofit believes that living with COVID-19 will require interconnected actions to drive positive community outcomes. That’s why we’re building a suite of privacy-first, open-source applications that can help us reopen. We believe clear communication, informed health status, and responsible access to schools, offices, and society are critical to fighting COVID-19 together.

      Our Experiences

      Needed flexible, top-tier support for a fast-paced tech startup. Inbound inquiries from users varied greatly, yet Helpware quickly engaged a robust agent coverage map to man business-critical needs, spanning three timezones. Helpware’s personable, consultative-style approach to building relationships made the process of securing and training agents on our complex curriculum effortless. The cadence of weekly stand-ups and business reviews were thorough yet expedient. Unlike many BPOs, Helpware does not add to the complexity of a company’s support infrastructure – instead, Helpware eliminates the complexities and gives the business back critical time to focus on building.

      Helpware is the new BPO – the gold-star standard for the old ways of business process outsourcing. The diverse experience of project managers and VPs was extremely impressive. From retail banking to healthcare, Helpware leverages the best when it comes to leaders strategizing your support infrastructure. In addition to being qualified, each representative of the Helpware brand approaches relationships with a personable nature, second to none in the industry. The uniqueness of leaders here is what truly sets the company apart from the traditional BPO.

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