About Company

Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us.

Location On Map
Headquarters
Details
  • Company Name

    Helpware

  • Location

    San Francisco, CA

  • Year Founded

    2015

  • Rate

    $1 – $25 / hr

  • Employees

    200 – 499

Address

Helpware
548 Market St
San Francisco, CA 94104
United States

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Contact Agency

  • Roy Pellicano
    October 23, 2019 at 11:26 pm
    Project Title

    Administrative and Internal Support for Strategy Consultancy

    Project Cost

    $30,000 to $100,000

    Project Summary

    Helpware provided branding and design work for a business strategy consulting firm. Their team was an extension of the internal team, bolstering day-to-day operations.

    “They are responsive and attentive. They understand how to make this work.”

    The re-branding and administrative support have provided the internal team with the ability to expand. Helpware is knowledgable in multiple fields, from design to customer support. Their team is attentive and hard-working.


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  • Casey Benko
    October 24, 2019 at 11:24 pm
    Project Title

    Staff Augmentation for Computer Software Company

    Project Cost

    $10,000 to $30,000

    Project Summary

    Helpware augmented the staff of a computer software company. Their team was responsible for account management assistance and daily operations.

    “They have been very helpful in addressing any of our concerns.”

    The engagement improved the speed and efficiency of internal processes. Helpware manages projects effectively by thoroughly addressing arising issues and coming up with multiple possible solutions. Their team goes above and beyond to make the client’s life easier.


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  • Julia Fujiwara
    October 28, 2019 at 11:23 pm
    Project Title

    Customer Service Team for Lifestyle Brand

    Project Cost

    $30,000 to $100,000

    Project Summary

    Helpware provided customer support services for a lifestyle brand. This included responding to inquiries regarding order status, conducting refunds and exchanges, answering incoming calls, and more.

    “Each team member is thoughtful with their time and attentive to our requests.”

    Overall customer service from the brand has increased, with resolution times down to under an hour. Helpware establishes an effective workflow through clear and open communication. The team operates independently and provides high-quality support.


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  • Director, NitroLabs Ltd
    February 5, 2020 at 11:16 pm
    Project Title

    Customer Support & Back-Office Work for Software Company

    Project Cost

    $10,000 to $30,000

    Project Summary

    Helpware provides call center services (e.g., live chat, email) to manage a software company's customer support line. They also handle customer billing and subscription-related tasks.

    “Their impressive track record of organization stands out.”

    Since engaging Helpware, customer satisfaction scores have continued to increase month-on-month. The team meets on a biweekly basis to discuss any potential issues, and they maintain a constant connection through Slack.


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  • SVP of Sales, Marketing Company
    February 20, 2020 at 10:52 pm
    Project Title

    Staff Augmentation for Marketing Agency

    Project Cost

    Less than $2,000

    Project Summary

    Helpware buttressed the marketing efforts of an e-commerce-focused marketing agency. They helped the client craft personalized messaging for prospective clients. The team also spearheaded email campaigns.

    Helpware’s efforts led to the acquiring of several customers for the client. Their work has saved the client many hours of intensive tasks, enabling them to focus on more important business operations. Their professionalism, communication, and ability to drive results were remarkable.


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